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Fort Worden Hospitality Frequently Asked Questions:
Where do I go to make reservations and find out more about hospitality offerings?
The fortworden.org website will be transferring to FWH, starting February 14 you will see a site refresh updated to reflect the change in operator. In addition, you can continue to follow Fort Worden Hospitality on social media @fortworden.
If I currently have a reservation or group contract with the Fort Worden Public Development Authority what do I need to do?
No need to worry, your reservation and deposits already paid are still secure. Guests and groups will be receiving communication from the Fort Worden Hospitality Sales team to let you know of the change in operator and answer any questions pertaining to your reservation.
What is the relationship between Fort Worden Hospitality and the Fort Worden PDA?
Fort Worden Hospitality is a completely separate non-profit company from the Fort Worden PDA. The FWPDA has entered in to a concessionaire agreement with Fort Worden Hospitality to operate the vacation home rentals, venue and meeting space rentals, Reveille Café, Taps at the Guardhouse, Cablehouse Canteen and catering services. Until the FWPDA establishes their campus wide maintenance program, the Fort Worden Hospitality maintenance and IT teams will contract with the FWPDA for those services on campus.
What does the Fort Worden Hospitality operations encompass?
41 Historic Vacation Rental Houses; 9 Indoor Venues; 5 Outdoor Venues; 3 Onsite Eateries; Catering Commercial Kitchen within the 90-acre area that is contained within the FWPDA Master Lease with Washington State Parks.
Who is on the Fort Worden Hospitality Board?
The board is comprised of Board President Matt Gurney, Chief Innovation Officer at Farestart; Treasurer Wendy Davis, owner of Lila’s Kitchen, Secretary Stephanie Svornich, entrepreneur and local realtor; and members Jeff Jackson, Managing Director of Thayer Ventures; Cindy Finnie, Owner of Rainshadow Properties; Terry Umbriet, former Dean of WSU School of Hospitality; Laura Figueroa Ware, President Flying Crow Creative; Quentin Incao, CEO Q Hospitality Management
As a guest or visitor, what is changing with transition of operator?
Upon launch, guests will notice an update to booking policies for leisure reservations along with an adjustment in booking fees on housing reservations. Group reservations will have an updated contract and booking terms. The sales team will be working with on-site Partners in 2022 on updates to future booking policies.
Amenities, activities and offerings for guests, partners and visitors will be updated throughout the year as we roll out new elements to our business model and we will be highlighting those on our website and social media. Events and activities for the community are being planned to build community spirit.
Where can I find Fort Worden Hospitality’s offices at Fort Worden?
Hospitality’s main office is located in the Commons Building 210 along with the Food and Beverage Team and our commercial kitchen. The Reservations Desk in the Commons Lobby is the central hub for information about the operations.
The Administrative team is located in Schoolhouse Building 298.
The Sales Office is located in Building 204, north side.
The Maintenance Team is located in Building 304.
If you are looking for Aislinn Diamanti you can find her in the Schoolhouse 298.
If you are looking for Natalie Maitland you can find her in the Commons 210.
Who do I contact?
For Guest Reservations or general questions on restaurant hours, amenities and hospitality services please call 360.344.4400 Option 1 or email email@example.com.
For Group Sales (including on-site Partners) call 360.344.4400 x 222 or email firstname.lastname@example.org.
For Marketing email email@example.com
For Billing or the Finance Department email firstname.lastname@example.org
For HR email email@example.com
Note, full phone list will be distributed to on campus partners week of February 14.